bd baji24 Privacy Policy

1 Data Collection

When you create an account, make a deposit, or use our services on bd baji24, we collect various types of information. The categories of information are explained separately below.

1.1 Information You Provide Directly

The information you provide directly during registration or account management includes:

• Full name and date of birth (for identity verification)
• Valid mobile number and email address
• Residential address
• Mobile banking account number (bKash, Nagad, or Rocket — for transaction processing only)
• Identity document details (National ID or passport — when verification is required)

1.2 Automatically Collected Information

When you visit our platform, the following information is recorded automatically:

• IP address and device type
• Browser and operating system information
• Visit time and duration on the site
• Gaming activity and betting history
• Transaction information and account balance changes

2 Purpose of Data Use

bd baji24 uses collected information for specific and legitimate purposes. The main areas of use are as follows:

2.1 Account and Service Management

• Completing account registration and verifying identity
• Processing deposits and withdrawals correctly
• Activating bonuses and promotional offers
• Storing game history and betting records

2.2 Security and Fraud Prevention

• Protecting accounts from unauthorised access
• Detecting and investigating suspicious transactions
• Preventing multiple accounts from being operated from a single IP
• Complying with anti-money laundering regulations

2.3 Customer Service Improvement

• Providing support via live chat and email
• Resolving technical issues on the platform
• Analysing and improving the user experience
• Testing new games and features

2.4 Legal Compliance

There may be a legal obligation to provide information in response to valid requests from regulatory bodies or legal authorities. In such cases, only the minimum necessary information is provided.

3 Data Storage and Security

We use industry-standard security measures to protect your information. SSL (Secure Sockets Layer) encryption is used for all data transmission and storage, making unauthorised access by third parties practically impossible.

3.1 Retention Period

Your information is retained for as long as your account remains active. Even after an account is closed, certain information may be kept for a defined period to meet legal requirements. Transaction records and identity verification information are generally stored for a longer period.

3.2 Technical Security Measures

• 256-bit SSL encryption for data transmission
• Firewall and intrusion detection systems
• Secure server infrastructure and regular security audits
• Access controls — only authorised staff can view data
• OTP verification for login and transactions

4 Sharing Data with Third Parties

bd baji24 never sells your personal information or transfers it to others for commercial purposes. However, data may be shared in the following limited circumstances:

4.1 Payment Processors

To complete transactions, we work with mobile banking services such as bKash, Nagad, and Rocket. The minimum necessary information is shared with these providers for payment verification. They handle data according to their own privacy policies.

4.2 Technology Partners

Game providers such as Evolution, Pragmatic Play Live, or PG Soft may access certain technical data for game operation. This information is used solely to ensure game functionality.

4.3 Legal Requests

Providing information in response to a court order or a valid request from a law enforcement agency is part of our legal obligations. In such cases, it may not be possible to notify the user in advance.

5 Cookies and Tracking

Cookies and similar technologies are used on the bd baji24 website. Cookies are small text files stored on your device that help improve the functionality of the platform.

5.1 Essential Cookies

These cookies are necessary for the basic functioning of the site — maintaining login sessions, remembering language preferences, and carrying out security checks. Without them, the platform cannot work properly.

5.2 Functionality Cookies

These cookies are used to remember your preferences and provide a personalised experience — such as game category preferences, display settings, and previous betting history.

5.3 Analytics Cookies

Analytics tools are used to monitor and improve site performance. This information is collected in aggregate form and is not personally identifiable.

You can control or delete cookies from your browser settings. However, disabling essential cookies may affect some site functionality.

6 Your Rights

As a user of the bd baji24 platform, you have the following rights over your own information. Contact our support team to exercise these rights.

6.1 Right to Access

You can find out at any time what information we hold about you, for what purpose, and for how long.

6.2 Right to Rectification

If your profile contains incorrect or outdated information, you can request a correction. This can be done directly from account settings or through the support team.

6.3 Right to Erasure

If you permanently close your account and there are no legal or regulatory obligations, you can request that your information be deleted. However, retaining certain information for a specified period may be legally required.

6.4 Right to Object to Processing

You can object to your information being used for marketing or analytics purposes. In such cases, we will action your request as quickly as possible.

To learn more about our commitment to responsible gambling, read our Responsible Gaming page, which also includes information on self-exclusion and setting limits.

7 Account Verification

All users on bd baji24 must complete an identity verification (KYC — Know Your Customer) process. This is necessary not only for the security and legitimacy of the platform, but also to keep your account safe.

7.1 Documents Required for Verification

• A clear photo of your National Identity Card (NID) or passport
• Proof of residence (when required)
• Proof of ownership of a mobile banking account

7.2 Protection of Verification Information

Documents submitted for verification are stored on encrypted servers and can only be viewed by authorised staff. Additional copies are deleted once verification is complete.

8 Protection of Minors

bd baji24 strictly requires that this platform is for individuals aged 21 or over only. We do not knowingly collect information from any minor.

Date of birth is verified at the time of registration. If an account is found to belong to a person under 21, that account is closed immediately and the associated information is deleted.

If a parent or guardian believes their child is using this site, please notify our support team immediately. We will take the necessary steps promptly.

9 Policy Changes

bd baji24 reserves the right to update this Privacy Policy as needed. Users will be informed of significant changes via email or a notice on the platform.

Continuing to use the platform after a policy change means you are considered to have accepted the new policy. We therefore recommend visiting this page regularly. To learn about us and our values, you can visit our About Us page.

For answers to common questions about this Privacy Policy, please also see our Frequently Asked Questions (FAQ) section.

10 Contact

If you have any questions, requests to update your information, or complaints regarding this Privacy Policy, please contact our support team.

10.1 Contact Methods

• Live Chat: Use the platform's live chat feature directly — support is available in Bengali and English 24 hours a day, 7 days a week.
• Email: [email protected]

10.2 Response Times

For privacy-related requests, we do our best to respond as quickly as possible. More complex requests may take additional time, but you will be kept informed of progress.